Automotive Service Concierge

AAA-The Auto Club Group; Forest Acres (SC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

AAA membership with roadside help and,

Job summary

AAA The Auto Club Group seeks a Service Advisor at our Columbia Car Care Facility. You will be the main customer contact, managing vehicle service from check-in to pickup, scheduling, and cost estimates, while collaborating with technicians to ensure accurate, timely repairs.

You’ll rely on strong customer service, communication, and organizational skills to meet KPIs in a fast-paced environment, with a focus on delivering a positive customer experience.

Qualifications

• High school diploma, GED, and/or technical school certification required.
• Valid state driver’s license required.
• Minimum of six months of customer service and/or sales experience.
• Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services.
• Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
• Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.
• Performance will be evaluated based on production and key performance indicators (KPIs).
• Bachelor’s degree Preferred

Responsibilities

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.
• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.
• Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs.
• Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
• Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Education

Bachelor’s degree preferred

Job description

AAA The Auto Club Group seeks a Service Advisor at our Columbia Car Care Facility. You will be the main customer contact, managing vehicle service from check-in to pickup, scheduling, and cost estimates, while collaborating with technicians to ensure accurate, timely repairs.

You’ll rely on strong customer service, communication, and organizational skills to meet KPIs in a fast-paced environment, with a focus on delivering a positive customer experience.