Automotive Service Concierge

Hendrick Automotive Group; Tallahassee (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Hendrick Automotive Group seeks a Service Advisor in Tallahassee to sell, identify, and document maintenance and repair services for customers. You will schedule service and work with technicians to ensure accurate estimates and timely completion.

Ideal candidates bring experience in automotive or customer service and strong interpersonal and organizational skills. Evening hours, weekends, and holidays may be required to meet customer needs.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on needed services.
• Offer additional services and repairs to customers.
• Compute costs for parts and labor to restore vehicle.
• Enter cost estimates on service orders and explain to customer.
• Schedule customer appointments.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Follow Safeguards rules and regulations.
• Demonstrate the Company’s core values.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group seeks a Service Advisor in Tallahassee to sell, identify, and document maintenance and repair services for customers. You will schedule service and work with technicians to ensure accurate estimates and timely completion.

Ideal candidates bring experience in automotive or customer service and strong interpersonal and organizational skills. Evening hours, weekends, and holidays may be required to meet customer needs.