Automotive Service Advisor - Customer-Focused Growth

Hendrick Automotive Group; Hoover (AL); On-site; USD 40,000 - 65,000; Full time

Job summary

Hendrick Automotive Group in Hoover, Alabama, is seeking a Service Advisor to sell, identify, and document service needs for customers, and to schedule maintenance and repairs. You will work with technicians to determine requirements and explain estimates to customers.

Responsibilities include advising on services, preparing itemized estimates, scheduling appointments, and upholding dealership standards while delivering excellent customer service.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with the technician and advise customers on necessary services.
• Explain estimated costs and ensure accuracy of itemized service orders.
• Schedule appointments and maintain dealership CSI standards.
• Communicate effectively with customers and company personnel.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma

GED

Tools

Microsoft Office

Dealership Management System

CRM/web-based applications

Job description

Hendrick Automotive Group in Hoover, Alabama, is seeking a Service Advisor to sell, identify, and document service needs for customers, and to schedule maintenance and repairs. You will work with technicians to determine requirements and explain estimates to customers.

Responsibilities include advising on services, preparing itemized estimates, scheduling appointments, and upholding dealership standards while delivering excellent customer service.