Automotive Service Advisor | Customer-Centric Growth & Benefits

Mercedes Benz of Tallahassee - Porsche Tallahassee; Tallahassee (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Disability insurance

Life insurance

Flexible spending accounts

401K match

Company stability

Growth opportunities

Community service

Eco-friendly workplace

Job summary

Mercedes Benz of Tallahassee is hiring an experienced Service Advisor in Tallahassee to interact with customers, technicians, managers, and staff daily. A friendly, outgoing demeanor and strong customer service skills are essential to succeed in this role.

The dealership, part of Crown Automotive Group, emphasizes internal promotions, growth, and a community-focused culture within an established company.

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Skills

Customer service

Communication

Scheduling

Computer skills

Problem solving

Job description

Mercedes Benz of Tallahassee is hiring an experienced Service Advisor in Tallahassee to interact with customers, technicians, managers, and staff daily. A friendly, outgoing demeanor and strong customer service skills are essential to succeed in this role.

The dealership, part of Crown Automotive Group, emphasizes internal promotions, growth, and a community-focused culture within an established company.