Automotive Service Concierge

Hendrick Automotive Group; Buford (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Hendrick Automotive Group is seeking a Service Advisor for Rick Hendrick Chevrolet of Buford to assist customers with service needs, advise on recommended maintenance, and schedule repairs. The role involves preparing accurate estimates, communicating options, and ensuring a high level of customer satisfaction in a fast-paced service department.

The candidate should demonstrate strong communication, organization, and teamwork, with an emphasis on safety, compliance, and professional conduct

Qualifications

• This job requires completion of essential duties satisfactorily, as described in the posting.
• Reasonable accommodations may be provided to enable individuals to perform essential functions.
• Validity of credentials and driver’s license may be required.

Responsibilities

• Identify required maintenance with the customer and technician.
• ,
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of parts and labor to restore vehicle to customer’s stated condition.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customers.
• Maintains CSI at or above company standards.
• Maintains an organized, clean, and safe work area.
• Follows safety rules and company policies.

Skills

Customer service

Communication

Time management

Microsoft Office

Education

GED / High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Automotive Group is seeking a Service Advisor for Rick Hendrick Chevrolet of Buford to assist customers with service needs, advise on recommended maintenance, and schedule repairs. The role involves preparing accurate estimates, communicating options, and ensuring a high level of customer satisfaction in a fast-paced service department.

The candidate should demonstrate strong communication, organization, and teamwork, with an emphasis on safety, compliance, and professional conduct