Automotive Service Consultant

Hendrick Automotive Group; North Charleston (SC); Ibrido; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Hendrick Automotive Group is seeking a Service Advisor to engage with customers, identify maintenance needs, and coordinate service with technicians. The role emphasizes accurate estimates, effective communication, and maintaining high CSI levels in a fast-paced dealership service department.

The Service Advisor collaborates with technicians to propose repairs, schedule work, and ensure a smooth customer experience while upholding company standards and safety protocols.

Competenze

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Mansioni

• Assist customers by identifying required maintenance and services with technicians.
• Advise customers on necessary and recommended services.
• Present and explain cost estimates for parts and labor.
• Schedule service appointments and coordinate with the service team.

Conoscenze

Customer service

Interpersonal skills

Organizational skills

Communication skills

Formazione

GED/High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Strumenti

Microsoft Office

Dealership Management System (DMS)

Descrizione del lavoro

Hendrick Automotive Group is seeking a Service Advisor to engage with customers, identify maintenance needs, and coordinate service with technicians. The role emphasizes accurate estimates, effective communication, and maintaining high CSI levels in a fast-paced dealership service department.

The Service Advisor collaborates with technicians to propose repairs, schedule work, and ensure a smooth customer experience while upholding company standards and safety protocols.