SERVICE ADVISOR

Werner Auto Team; Tallahassee (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Commission-based income

Ongoing training opportunities

401k with employer match

Medical insurance with 100% benefits

Paid time off and holidays

Paid time off and holidays

Dental & Vision insurance

Life insurance

Employee discounts

Referral program

Job summary

A leading auto service provider in Tallahassee is seeking a Service Advisor to manage customer interactions and ensure high levels of satisfaction. You will be responsible for processing repair orders, providing support, and promoting vehicle parts. The ideal candidate has prior experience in a similar role, excellent phone communication skills, and a positive attitude. The position offers competitive compensation and comprehensive training. Join our dedicated team and enjoy a balanced work environment, including benefits and time off.

Qualifications

• Prior experience as a service advisor or service writer required.
• Candidates MUST possess above-average phone and communication skills.
• Must bring a positive attitude and be comfortable upselling.
• Excellent follow-up and follow-through to ensure client satisfaction.
• Ability to communicate technical information in non-technical terms.

Responsibilities

• Processing repair orders, quotes, and invoices.
• Providing customer support via phone and face-to-face.
• Estimating costs and time for work to be carried out.
• Ensuring customer approval for all remedial work to be carried out.
• Promoting our range of vehicle parts and accessories.
• Internal coordination of service work to adhere to commitments to customers.
• Estimating costs and time for work and maintaining customer contact for smooth delivery.

Skills

Phone communication skills

Customer service experience

Ability to upsell

Problem-solving skills

Technical communication

Team coordination

Job description

Service Advisor

Location: 252 Capital Circle SW, Tallahassee, FL

This is not a remote position

Must be able to pass a background check and drug screen

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative service and parts, and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

This role will give you the opportunity to work for one of the world’s leading car brands, and to deal with customers from a wide range of backgrounds. In return, we offer:

• Commission-based income based on your performance
• Ongoing comprehensive training both online and in-person to help you grow
• Market-leading, top tier pay plan based upon certification level and experience
• A leadership team takes care of its people so you can take care of customers
• Paid OEM certification and advanced training opportunities
• Modern air-conditioned & heated service bays with upgraded equipment, lifts & factory tooling
• Supportive management & a well-structured service team
• Benefits after 30 days of employment
• Medical insurance offering 100% benefits & free tele-health
• Employer paid life insurance
• Dental & Vision insurance
• Voluntary Short-term & Long-term Disability, Supplemental Life Insurance, Accident. Hospital Indemnity & Critical Illness Plans
• 401k with employer match
• Employee Assistance Plan
• Employee Discounts & Referral Program
• Paid time off and paid holidays
• Closed on Sundays allowing you to enjoy real work-life balance
  
  
  

Responsibilities

• Processing repair orders, quotes, and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
  
  
  

Qualifications

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.