Automotive Service Advisor: Customer Care & Scheduling

Hendrick Automotive Group; Easley (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Hendrick Honda Easley is seeking a Service Advisor to help customers identify, document, and schedule vehicle service and repairs. You will work with technicians to determine needed maintenance and communicate cost estimates.

The role requires strong customer service, organizational skills, and attention to detail; prior automotive or service industry experience preferred; valid driver’s license and dealership software familiarity are a plus.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License and Automobile Salesperson License.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Enter itemized estimate on service order and explain estimate to customer.
• Schedule appointments with customer.
• Meet dealership’s standards for repair and order production.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Honda Easley is seeking a Service Advisor to help customers identify, document, and schedule vehicle service and repairs. You will work with technicians to determine needed maintenance and communicate cost estimates.

The role requires strong customer service, organizational skills, and attention to detail; prior automotive or service industry experience preferred; valid driver’s license and dealership software familiarity are a plus.