Vehicle Service Advisor: Customer-Focused Care

Hendrick Automotive Group; Franklin (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Hendrick Automotive Group is seeking a Service Advisor responsible for selling, identifying and documenting service, maintenance and repair work for customers, and for scheduling service to be performed. The role requires 3–5 years of automotive or customer service experience, a working knowledge of vehicle mechanical operations, and excellent interpersonal and organizational skills.

A valid driver’s license is required.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with the customer and technician.
• Advise customers on necessary and recommended services.
• Prepare and explain estimates for parts and labor.
• Schedule service appointments and maintain an organized workflow.
• Record hours and follow safety and company policies.
• Ensure CSI meets company standards.

Skills

Customer service

Interpersonal skills

Organizational skills

Microsoft Office

Dealership system

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group is seeking a Service Advisor responsible for selling, identifying and documenting service, maintenance and repair work for customers, and for scheduling service to be performed. The role requires 3–5 years of automotive or customer service experience, a working knowledge of vehicle mechanical operations, and excellent interpersonal and organizational skills.

A valid driver’s license is required.