Automotive Service Concierge

Dahl-Automotive; La Crosse (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with 3% company contribution

Life insurance

Disability insurance

Accident insurance

Vehicle and service discounts

Job summary

Dahl Automotive in La Crosse, WI is seeking a Service Advisor to greet guests, assess service needs, and communicate with technicians throughout the repair process. You will keep customers informed on status and strive to maintain high satisfaction levels.

We offer a comprehensive benefits package including PTO, medical/dental/vision, a 401(k) with 3% company contribution, life and disability insurance, and discounts on vehicles and services. Equal opportunity employer.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Excellent communication skills

Strong customer satisfaction track

Team oriented and self-motivated

Independent work capability

Clean driving record

Job description

Dahl Automotive in La Crosse, WI is seeking a Service Advisor to greet guests, assess service needs, and communicate with technicians throughout the repair process. You will keep customers informed on status and strive to maintain high satisfaction levels.

We offer a comprehensive benefits package including PTO, medical/dental/vision, a 401(k) with 3% company contribution, life and disability insurance, and discounts on vehicles and services. Equal opportunity employer.