Service Advisor

Dahl-Automotive; La Crosse (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with 3% company contribution

Life insurance

Disability insurance

Accident insurance

Vehicle and service discounts

Job summary

Dahl Automotive in La Crosse, WI is seeking a Service Advisor to greet guests, assess service needs, and communicate with technicians throughout the repair process. You will keep customers informed on status and strive to maintain high satisfaction levels.

We offer a comprehensive benefits package including PTO, medical/dental/vision, a 401(k) with 3% company contribution, life and disability insurance, and discounts on vehicles and services. Equal opportunity employer.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Excellent communication skills

Strong customer satisfaction track

Team oriented and self-motivated

Independent work capability

Clean driving record

Job description

Description

At Dahl Automotive, we value our team above all else.We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team,we look forward to supporting and challenging you to success in this critical role and through your career path.Join our team and become part of a legacy that is more than 100 years in the making!

Join Dahl La Crosse located in downtown La Crosse, WI in a fast-paced, high energy position as a Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales!

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.