Service Advisor

Dahl Express Winona; La Crosse (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Disability insurance

Discounts on vehicles and services

Job summary

Dahl Automotive seeks an energetic Service Advisor in La Crosse, WI. You will greet guests, gather their vehicle service needs, and communicate with technicians to ensure accurate repairs. Your role includes keeping customers informed and maintaining satisfaction scores.

Join a team with a century-long legacy and comprehensive benefits while supporting customers through the service journey.

Qualifications

• Organized and communicative with customers.
• Ability to manage others and work in a fast-paced environment.
• Proven track record of delivering high customer satisfaction.
• Team oriented and self-motivated with minimal supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Greet guests as they arrive in our service drive.
• Listen to guests to assess service needs or concerns.
• Communicate with technicians to relay vehicle information.
• Update guests on service status and progress.
• Maintain customer happiness scores according to standards.
• Foster positive relationships with manufacturers and employees.

Skills

Organized & friendly

People management

Customer communication

Customer satisfaction

Team oriented

Self-motivated

Driver's license

Job description

Description

At Dahl Automotive, we value our team above all else.We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team,we look forward to supporting and challenging you to success in this critical role and through your career path.Join our team and become part of a legacy that is more than 100 years in the making!

Join Dahl La Crosse located in downtown La Crosse, WI in a fast-paced, high energy position as a Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales!

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.