Automotive Service Concierge & Advisor

Kahlig Auto Group; San Antonio (TX); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Kahlig Auto Group seeks a Service Advisor to greet customers, schedule appointments, and act as a bridge between customers and service technicians. You will ensure customers feel welcomed and that their needs are met throughout the service process.

You will communicate repair needs, provide estimates, upsell services, and maintain high CSI scores while upholding dealership standards and policies. This is a full-time role at our South Texas dealerships.

Responsabilidades

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Descripción del empleo

Kahlig Auto Group seeks a Service Advisor to greet customers, schedule appointments, and act as a bridge between customers and service technicians. You will ensure customers feel welcomed and that their needs are met throughout the service process.

You will communicate repair needs, provide estimates, upsell services, and maintain high CSI scores while upholding dealership standards and policies. This is a full-time role at our South Texas dealerships.