Automotive Service Advisor: Customer Care & Repairs

Hendrick Automotive Group; Norfolk (VA); On-site; USD 35,000 - 70,000; Full time

Job summary

Hendrick Automotive Group, located in Norfolk, VA, seeks a Service Advisor to identify and document service needs and schedule maintenance for customers. You will work with technicians to determine required services and advise customers on recommended repairs, while aiming to maximize customer satisfaction and CSI scores.

Responsibilities include creating itemized estimates, processing service orders, and coordinating appointments.

Qualifications

• Must have experience in automotive or customer service industries.
• Working knowledge of vehicle mechanical operations.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with the customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of parts and labor to restore vehicle to customer specifications.
• Estimate cost of mechanical, electrical, or other repairs.
• Enter itemized estimates on service orders and explain to customers.
• Schedule appointments with customers.
• Maintain CSI at or above company standards.
• Maintain an organized, clean, and safe work area.
• Follow safety rules and regulations and company policies.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

GED/High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

MS Office

Dealership Management System

Web-based applications

Job description

Hendrick Automotive Group, located in Norfolk, VA, seeks a Service Advisor to identify and document service needs and schedule maintenance for customers. You will work with technicians to determine required services and advise customers on recommended repairs, while aiming to maximize customer satisfaction and CSI scores.

Responsibilities include creating itemized estimates, processing service orders, and coordinating appointments.