Automotive Service Advisor — Elevate Customer Experience

Hendrick Automotive Group; Duluth (MN); On-site; USD 42,000 - 70,000; Full time

Job summary

Rick Hendrick Chrysler Dodge Jeep Ram Duluth in Duluth, GA is seeking a Service Advisor to sell, identify and document service, maintenance, and repairs for customers. You will schedule service visits and clearly communicate estimates.

Ideal candidates have strong customer service and interpersonal skills, experience with automotive service operations, and familiarity with dealership processes and basic computer skills. Training and ongoing development are provided.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identifies required maintenance with customer and technician.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Dealership Management System

Attention to detail

Education

High School Diploma

GED

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Rick Hendrick Chrysler Dodge Jeep Ram Duluth in Duluth, GA is seeking a Service Advisor to sell, identify and document service, maintenance, and repairs for customers. You will schedule service visits and clearly communicate estimates.

Ideal candidates have strong customer service and interpersonal skills, experience with automotive service operations, and familiarity with dealership processes and basic computer skills. Training and ongoing development are provided.