Customer Service Specialist — Growth & Fast-Paced Support

Caliber; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Overtime pay

Paid vacation & holidays

Career growth opportunities

Hands-on production/shop experience

Job summary

Caliber Collision has an immediate opening for a Customer Service Representative at the Gilbert/Chandler area service center. The role focuses on greeting customers and delivering extraordinary service while coordinating workflows and rental car/logistics to ensure a smooth experience.

The position requires strong communication, ability to handle multiple software systems, and a collaborative approach to support internal teams and customers alike.

Qualifications

• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office.
• Capable of handling competing priorities in a fast-paced setting.
• Provide personable, friendly service to customers and internal teams.

Responsibilities

• Greet customers and deliver extraordinary service at the center.
• Monitor work volume and help balance load levels as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations and billing.
• Maintain knowledge across load level processes and center operations.

Skills

Verbal & Written Comm

Software proficiency

Prioritization

Customer service

Collaborative work

Job description

Caliber Collision has an immediate opening for a Customer Service Representative at the Gilbert/Chandler area service center. The role focuses on greeting customers and delivering extraordinary service while coordinating workflows and rental car/logistics to ensure a smooth experience.

The position requires strong communication, ability to handle multiple software systems, and a collaborative approach to support internal teams and customers alike.