Customer Care Specialist - Auto Service & Rentals

Caliber Collision; Avondale (AZ); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Benefits from day one

Overtime eligible

Paid vacation & holidays

Career growth opportunities

Career for life

Job summary

Caliber Collision in Avondale, AZ is seeking a Customer Service Representative to greet and assist customers, manage daily work volume, and coordinate rental cars to deliver one-stop service.

You will need excellent verbal and written communication, the ability to navigate multiple software systems (MS Office), and the drive to thrive in a fast-paced environment.

This role offers day-one benefits, overtime eligibility, and opportunities for career growth.

Qualifications

• 1+ years of experience within a customer facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office Suite.
• Ability to provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and assist with load level decisions when needed.
• Coordinate Rental Car/Tow partnerships to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load levels.

Skills

Verbal & written communication

MS Office navigation

Multitasking

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Avondale, AZ is seeking a Customer Service Representative to greet and assist customers, manage daily work volume, and coordinate rental cars to deliver one-stop service.

You will need excellent verbal and written communication, the ability to navigate multiple software systems (MS Office), and the drive to thrive in a fast-paced environment.

This role offers day-one benefits, overtime eligibility, and opportunities for career growth.