Automotive Service BDC Manager: Drive Sales & Engagement

Vaden Automotive; Savannah (GA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) retirement plan

Paid vacation and holidays

Employee discounts on vehicles and服务

Job summary

Vaden Automotive in Savannah, GA seeks an Automotive Customer Care Call Center Manager to lead the Service BDC sales team and drive customer engagement. You will coach staff, manage outreach across channels, and optimize appointment-setting while ensuring top-tier customer experiences.

The role requires automotive service or customer service background, strong leadership, and a focus on metrics. Competitive hourly pay with benefits and opportunities for career growth are offered.

Qualifications

• Previous automotive service advisor, BDC, sales, parts, or customer service experience required.
• Leadership, coaching, or team lead experience preferred.
• Strong sales-driven and customer service mindset.

Responsibilities

• Drive daily performance and productivity of the Service BDC sales team.
• Lead customer outreach, follow-up, and appointment setting by example.
• Coach and motivate team members to meet individual and team goals.
• Monitor leads and ensure timely follow-up across phone, email, text, and digital channels.
• Convert internet and phone leads into qualified dealership appointments.
• Track appointment activity, show rates, lead response, and key performance metrics.
• Identify ways to boost customer engagement and sales results.
• Assist team members with difficult customer conversations and lead follow-up.
• Ensure accurate documentation of customer information in dealership systems.
• Collaborate with dealership sales teams and management to ensure smooth customer opportunity hand-offs.
• Maintain accountability, consistency, and a positive team environment.
• Provide ongoing feedback and support to improve team performance.
• Support Customer Care Center (CCC) leadership with special projects and initiatives.

Skills

Leadership

Coaching

Sales-driven

Customer service mindset

Strong communication

Organizational skills

Multitasking

Metrics awareness

Education

High School Diploma or equivalent

Tools

Microsoft Teams

Outlook

Job description

Vaden Automotive in Savannah, GA seeks an Automotive Customer Care Call Center Manager to lead the Service BDC sales team and drive customer engagement. You will coach staff, manage outreach across channels, and optimize appointment-setting while ensuring top-tier customer experiences.

The role requires automotive service or customer service background, strong leadership, and a focus on metrics. Competitive hourly pay with benefits and opportunities for career growth are offered.