Automotive Service BDC Agent — Commission & Growth Path

Group 1 Automotive, Inc.; Columbus (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Attractive Commission Structure: Bonus

Career Growth: Pathways to Service ADv

Full Benefits: Medical, Dental, Vision

Employee discounts on vehicle services

Job summary

Group 1 Automotive, Inc. in Columbus, GA is seeking a high-energy Service BDC Agent to be the voice of our service department. You will turn inbound inquiries and reminders into scheduled appointments, using phone, text, and email to build rapport with customers.

Ideal candidates have automotive industry experience, strong CRM and MS Office skills, and excellent phone etiquette. We offer competitive pay, commissions on appointments, and solid benefits including 401(k) and PTO.

Qualifications

• Experience in the automotive service sector.
• Proficient with CRM systems and MS Office.
• Excellent telephone etiquette and scripts.
• Available Monday-Saturday 9am-6pm.

Responsibilities

• Lead Response: Respond to all service inquiries and website leads within minutes.
• Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.
• Outbound Outreach: Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups.
• CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.
• Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.
• Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities.

Skills

Automotive industry experience

CRM software proficiency

Excellent phone communication

Tools

Xtime

Microsoft Office

Job description

Group 1 Automotive, Inc. in Columbus, GA is seeking a high-energy Service BDC Agent to be the voice of our service department. You will turn inbound inquiries and reminders into scheduled appointments, using phone, text, and email to build rapport with customers.

Ideal candidates have automotive industry experience, strong CRM and MS Office skills, and excellent phone etiquette. We offer competitive pay, commissions on appointments, and solid benefits including 401(k) and PTO.