Automotive Service Advisor — Customer Experience Leader

Vaden Automotive; Savannah (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay – Salary + Commission

Health, Dental & Vision Insurance

401(k) with Employer Match

Paid Vacation & Holidays

Employee Discounts on Vehicles,Service

Ongoing Training & Professional Dev.

Career Advancement Opportunities

Supportive Leadership and Team

Job summary

Vaden Automotive in Savannah, GA is seeking an experienced Automotive Service Advisor to join our service team. You will greet customers, document vehicle needs, schedule repairs, and clearly explain maintenance recommendations to keep a busy shop moving.

You will work closely with technicians, monitor repairs, provide timely updates to customers, and build relationships that encourage repeat business. Vaden offers competitive pay with bonuses, benefits, and a stable, team‑oriented work

Qualifications

• Greet customers and create a professional, welcoming service experience
• Listen to customer concerns and accurately document vehicle needs
• Schedule appointments and manage repair orders
• Review recommended maintenance and repairs with customers
• Explain technical information in a way customers can easily understand
• Communicate repair updates and timelines throughout the service process
• Work closely with technicians to monitor vehicle repairs
• Recommend appropriate maintenance and dealership services
• Review completed work with customers before vehicle delivery
• Follow up with customers and build relationships that encourage repeat business
• Maintain a high level of customer satisfaction throughout the entire service experience

Responsibilities

• Greet customers and create a professional, welcoming service experience
• Listen to customer concerns and accurately document vehicle needs
• Schedule appointments and manage repair orders
• Review recommended maintenance and repairs with customers
• Explain technical information in a way customers can easily understand
• Communicate repair updates and timelines throughout the service process
• Work closely with technicians to monitor vehicle repairs
• Recommend appropriate maintenance and dealership services
• Review completed work with customers before vehicle delivery
• Follow up with customers and build relationships that encourage repeat business
• Maintain a high level of customer satisfaction throughout the entire service experience

Skills

Communication skills

Customer service

Interpersonal skills

Organization

Time management

Multitasking

Professional appearance

Strong work ethic

Education

High school diploma or equivalent

Tools

CDK

Xtime

Job description

Vaden Automotive in Savannah, GA is seeking an experienced Automotive Service Advisor to join our service team. You will greet customers, document vehicle needs, schedule repairs, and clearly explain maintenance recommendations to keep a busy shop moving.

You will work closely with technicians, monitor repairs, provide timely updates to customers, and build relationships that encourage repeat business. Vaden offers competitive pay with bonuses, benefits, and a stable, team‑oriented work