Automotive BDC Manager — Drive Growth & Customer Experience

Automotive Aftermarket Services LLC; South Houston (TX); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Commission-based pay

Career growth opportunities

Training and development

Job summary

Automotive Aftermarket Services LLC in South Houston, TX is seeking a motivated Business Development Center Manager to oversee customer inquiries, schedule appointments, and drive dealership growth through effective lead management. The role emphasizes handling calls and emails, maintaining CRM accuracy, and collaborating with sales to ensure exceptional customer experiences.

A strong focus on communication, service, and sales aptitude will help achieve targets in a fast-paced automotive

Qualifications

• Excellent communication and interpersonal skills are essential.
• Customer service orientation and ability to build rapport are required.
• Proficiency in Dealer Center and Microsoft Office Suite is expected.

Responsibilities

• Handle inbound/outbound calls, emails, and online inquiries.
• Schedule sales and service appointments and confirm customer details.
• Maintain CRM records and ensure timely follow-up.
• Provide information about vehicles, financing options, and dealership services.
• Collaborate with sales and service teams to ensure smooth customer experiences.
• Meet or exceed appointment-setting and lead conversion goals.

Skills

Communication skills

Customer service

CRM systems

Multitasking

Automotive terminology

Sales aptitude

Education

High school diploma

Associate/Bachelor in Business/Marketing

Tools

Dealer Center

Microsoft Office

Job description

Automotive Aftermarket Services LLC in South Houston, TX is seeking a motivated Business Development Center Manager to oversee customer inquiries, schedule appointments, and drive dealership growth through effective lead management. The role emphasizes handling calls and emails, maintaining CRM accuracy, and collaborating with sales to ensure exceptional customer experiences.

A strong focus on communication, service, and sales aptitude will help achieve targets in a fast-paced automotive