Automotive Customer Call Center Manager

Vaden Automotive; Savannah (GA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) retirement plan

Paid vacation and holidays

Employee discounts on vehicles and服务

Job summary

Vaden Automotive in Savannah, GA seeks an Automotive Customer Care Call Center Manager to lead the Service BDC sales team and drive customer engagement. You will coach staff, manage outreach across channels, and optimize appointment-setting while ensuring top-tier customer experiences.

The role requires automotive service or customer service background, strong leadership, and a focus on metrics. Competitive hourly pay with benefits and opportunities for career growth are offered.

Qualifications

• Previous automotive service advisor, BDC, sales, parts, or customer service experience required.
• Leadership, coaching, or team lead experience preferred.
• Strong sales-driven and customer service mindset.

Responsibilities

• Drive daily performance and productivity of the Service BDC sales team.
• Lead customer outreach, follow-up, and appointment setting by example.
• Coach and motivate team members to meet individual and team goals.
• Monitor leads and ensure timely follow-up across phone, email, text, and digital channels.
• Convert internet and phone leads into qualified dealership appointments.
• Track appointment activity, show rates, lead response, and key performance metrics.
• Identify ways to boost customer engagement and sales results.
• Assist team members with difficult customer conversations and lead follow-up.
• Ensure accurate documentation of customer information in dealership systems.
• Collaborate with dealership sales teams and management to ensure smooth customer opportunity hand-offs.
• Maintain accountability, consistency, and a positive team environment.
• Provide ongoing feedback and support to improve team performance.
• Support Customer Care Center (CCC) leadership with special projects and initiatives.

Skills

Leadership

Coaching

Sales-driven

Customer service mindset

Strong communication

Organizational skills

Multitasking

Metrics awareness

Education

High School Diploma or equivalent

Tools

Microsoft Teams

Outlook

Job description

Automotive Customer Care Call Center Manager opportunity at Vaden in Savannah, GA! If you are a motivated and energetic professional with experience in automotive service, BDC, sales, or customer service, we want you to join our fast-paced and results-driven Customer Care team. As a key member of Vaden's team, you will drive customer engagement, lead sales activities, and support a high-performing Service BDC sales team to provide an exceptional customer experience.

Responsibilities

• Drive daily performance and productivity of the Service BDC sales team
• Lead customer outreach, follow-up, and appointment setting by example
• Coach and motivate team members to meet individual and team goals
• Monitor leads and ensure timely, consistent follow-up across phone, email, text, and digital channels
• Convert internet and phone leads into qualified dealership appointments
• Track appointment activity, show rates, lead response, and key performance metrics
• Identify ways to boost customer engagement and sales results
• Assist team members with difficult customer conversations and lead follow-up
• Ensure accurate documentation of customer information in dealership systems
• Collaborate with dealership sales teams and management to ensure smooth customer opportunity hand-offs
• Maintain accountability, consistency, and a positive team environment
• Provide ongoing feedback and support to improve team performance
• Support Customer Care Center (CCC) leadership with special projects and initiatives

Requirements

• Previous automotive service advisor, BDC, sales, parts, or customer service experience is required
• Leadership, coaching, or team lead experience preferred
• Strong sales-driven and customer service mindset
• Excellent verbal and written communication skills
• Ability to motivate and hold team members accountable
• Comfortable working with performance goals and metrics
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficient with multiple systems, Microsoft Teams, and Outlook
• Professional, dependable, and positive attitude
• High school diploma or equivalent
• Valid driver’s license

Benefits

• Competitive pay between $21.00 - $25.00 per hour, paid bi-weekly
• Performance-based earning potential
• Comprehensive Health, Dental, and Vision insurance
• Supplemental insurance coverage including Accident, Disability, Life, Critical Illness, and Cancer Wellness
• 401(k) retirement plan
• Paid vacation and holidays
• Employee discounts on vehicles and services
• Career advancement opportunities
• Excellent training and continuous professional development
• Positive and professional team environment

About Vaden

Vaden is a leading automotive group committed to delivering exceptional customer experiences through innovative service and dedicated teams. Located in Savannah, GA, we foster a positive, inclusive workplace where talents thrive and careers grow. Join us and become part of a company that values leadership, growth, and customer-focused success.

We are an equal-opportunity employer committed to fostering an inclusive workplace where talent thrives.