Automotive Service Advisor

Haley-Automotive-Group; Farmville (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Haley of Farmville - Auto Mall is seeking an Automotive Service Advisor to act as a bridge between customers and the service department, greeting customers, understanding their vehicle needs, and conveying those needs to technicians. You will explain repair options, provide cost estimates, coordinate service appointments, and keep customers informed during the repair process.

Responsibilities include writing repair orders, managing warranties, handling invoices, and following up to ensure

Qualifications

• Excellent communication and listening skills.
• Strong knowledge of automotive systems.
• Proven customer service and interpersonal abilities.
• Ability to multitask and organize with attention to detail.
• ASE certifications preferred and valid driver's license.

Responsibilities

• Greet customers and understand their vehicle needs.
• Explain repairs and provide cost estimates.
• Coordinate service appointments and communicate progress.
• Prepare repair orders and manage warranties.
• Serve as liaison between customers, service manager, technicians, and parts.
• Identify repeat repairs and seek cost-effective solutions.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

621 Split Account Full Time Sales Farmville, VA, US

3 days ago Requisition ID: 2750

Salary Range: $60,000.00 To $75,000.00 Annually

Haley of Farmville - Auto Mall is seeking an Automotive Service Advisor act as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)