Automotive Service Appointment Specialist

Haley Automotive Group; Midlothian (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Haley Automotive Group is seeking a customer service-oriented individual to support dealership operations. The role involves understanding product offerings, assisting customers, and coordinating with various dealership departments. Flexibility to work weekends and evenings is required.

Ideal candidates have some post-secondary education or related experience in administrative, clerical, or call center roles, with strong communication and computer skills. A courteous demeanor is essential.

Qualifications

• Basic knowledge of company products (labor rates, menu item prices, models, series, options,warranties, vehicle maintenance, standard equipment, specifications).
• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
• Is capable of addressing customer hesitation and resistance with patience and empathy.
• Capable of projecting a positive image every time you place or receive a telephone call.
• Works with all departments in the dealership, charts and monitors daily activities.
• Ability to work a flexible schedule, including weekends and evenings.
• The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service.
• He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Responsibilities

• Believes that the customer is the most important thing.
• Devotes maximum attention and effort to providing the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs and works tirelessly to meet them.
• Willing to go above and beyond the call of duty to help customers and resolve their problems.
• Thrives on ensuring that the customer experience is the best it can be.
• Sees customer complaints firstly as opportunities to create customer satisfaction.
• Driven to make sure every customer feels valued.

Job description

Haley Automotive Group is seeking a customer service-oriented individual to support dealership operations. The role involves understanding product offerings, assisting customers, and coordinating with various dealership departments. Flexibility to work weekends and evenings is required.

Ideal candidates have some post-secondary education or related experience in administrative, clerical, or call center roles, with strong communication and computer skills. A courteous demeanor is essential.