Automotive Service Appointment Coordinator

Haley Automotive Group; Virginia; On-site; USD 35,000 - 52,000; Full time

Job summary

Haley Toyota of Roanoke is seeking a Service Appointment Coordinator to support the service department by coordinating scheduling, assisting customers, and liaising with various departments to ensure seamless service delivery.

The ideal candidate has some post-secondary education or training, prior administrative or call center experience, and excellent communication, organization, and computer skills. Flexibility for weekends/evenings is required.

Qualifications

• Candidates should have strong customer service orientation.
• Experience in administrative or call center roles preferred.
• Excellent verbal and written communication.
• Strong organizational and computer skills.

Responsibilities

• Coordinate service appointment scheduling with customers and service departments.
• Assist customers with questions, concerns, and scheduling needs with empathy.
• Maintain accurate records and coordinate across dealership departments to ensure smooth service flow.

Job description

Job Description

Job Description

Haley Toyota of Roanoke is seeking a Service Appointment Coordinator.

POSITION SUMMARY

• Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
• Is capable of addressing customer hesitation and resistance with patience and empathy.
• Capable of project a positive image every time you place or receive a telephone call.
• Works with all departments in the dealership, charts and monitors daily activities.
• Ability to work a flexible schedule, including weekends and evenings.

CUSTOMER SERVICE ORIENTATION

• Believes that the customer is the most important thing.
• Devotes maximum attention and effort to providing the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs and works tirelessly to meet them.
• Willing to go above and beyond the call of duty to help customers and resolve their problems.
• Thrives on ensuring that the customer experience is the best it can be.
• Sees customer complaints firstly as opportunities to create customer satisfaction.
• Driven to make sure every customer feels valued.

The ideal candidate has some post‑secondary education or training, previous experience in a similar position (just administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.