Automotive Service Appointment Coordinator – Growth

Socket.dev; Flemington (NJ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Promotional opportunities

Employee discounts

401(k) Retirement Plan (employer match

Employee Referral Bonus Program

Paid Holidays & Paid Time Off

Insurance package: medical, dental, Rx

Job summary

Ciocca Automotive in Flemington, NJ is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive environment and start an exciting new career, this is your chance.

You will manage inbound service appointment calls, make outbound appointment calls, review vehicle history for recalls, and advise customers on recommended services while building lasting relationships with clients.

Qualifications

• Experience in customer service is helpful but not required.
• Must be a collaborative teammate with a positive attitude and eagerness to improve.
• Listen carefully to customer needs and concerns.
• Ability to build rapport with clients and maintain a courteous demeanor.
• Extraverted and friendly personality with prompt responses.

Responsibilities

• Manage inbound service appointment phone calls.
• Make outbound appointment calls using dealer-provided prospecting list.
• Check vehicle service history and look for open recalls.
• Advise customers on recommended services.
• Establish relationships with customers.

Skills

Customer service

Team player

Active listening

Rapport building

Communication skills

Friendly attitude

Job description

Ciocca Automotive in Flemington, NJ is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive environment and start an exciting new career, this is your chance.

You will manage inbound service appointment calls, make outbound appointment calls, review vehicle history for recalls, and advise customers on recommended services while building lasting relationships with clients.