Automotive Service Appointment Specialist

Pritz Auto Body, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) employer match

Health insurance

Paid holidays

Paid time off

Employee discounts

Job summary

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. Join a positive, encouraging environment and start an exciting new career with a leading automotive dealer group.

Responsibilities include handling inbound service appointment calls, outbound prospecting, reviewing service history, and advising customers on recommended services while building lasting relationships.

Qualifications

• Experience in customer service is welcome but not required.
• Collaborative attitude and eagerness to improve.
• Active listening and rapport-building skills.
• Friendly and prompt demeanor.

Responsibilities

• Manage inbound service appointment calls.
• Make outbound appointment calls using dealer-provided prospect lists.
• Check vehicle service history and recalls.
• Advise customers on recommended services.
• Establish relationships with customers.

Skills

Customer service

Communication

Relationship building

Team player

Outgoing personality

Job description

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. Join a positive, encouraging environment and start an exciting new career with a leading automotive dealer group.

Responsibilities include handling inbound service appointment calls, outbound prospecting, reviewing service history, and advising customers on recommended services while building lasting relationships.