Internet Sales & Lead Follow-Up Specialist

Ciocca Automotive; Trenton (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO and holidays

401(K) with company matching

On the job training

Health insurance (medical, dental, etc

Employee discounts

Advancement within Ciocca Automotive

Job summary

Ciocca Automotive in New Jersey is seeking an energetic call center professional to join our growing, customer-focused team. You’ll answer inquiries, set sales or service appointments, and guide customers to the right dealership resources.

This full-time role includes PTO and holidays, a 401(k) with company matching, comprehensive health benefits, on-the-job training, and employee discounts on service and purchases.

Qualifications

• At least one previous customer service-related role.
• Strong computer and phone skills.
• Bilingual a plus.

Responsibilities

• Answer customer calls and establish follows-up with sales/service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.

Skills

Customer service

Phone skills

Computer skills

Driver's license

Job description

Ciocca Automotive in New Jersey is seeking an energetic call center professional to join our growing, customer-focused team. You’ll answer inquiries, set sales or service appointments, and guide customers to the right dealership resources.

This full-time role includes PTO and holidays, a 401(k) with company matching, comprehensive health benefits, on-the-job training, and employee discounts on service and purchases.