Service Appointment Coordinator | Customer Care & Growth

Pritz Auto Body, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts (purchases, repair,

Paid holidays & paid time off

Health, dental, vision insurance

Job summary

Ciocca Automotive seeks an Appointment Coordinator to join our service team and support the Service BDC in a positive, fast-paced environment. If you enjoy helping customers and coordinating service, this is your opportunity.

The role offers $18 per hour plus monthly bonuses, a 40-hour week with a rotating schedule including every other weekend, and opportunities to advance within our growing network of dealerships.

Qualifications

• Confident phone presence with strong verbal and written communication skills.
• Basic computer and typing skills (CRM experience is a plus!).
• Ability to stay organized, multitask, and follow processes.
• Adaptable, positive, coachable attitude and team-player mindset.
• Comfortable communicating with customers in a fast-paced environment while listening carefully to customer concerns and needs.
• Experience in customer service, call centers, retail or automotive industry.

Responsibilities

• Handle inbound and outbound customer communication regarding service appointments.
• Schedule and coordinate customer service appointments efficiently.
• Review vehicle history, open recalls, and manufacturer-recommended maintenance.
• Educate customers on recommended services and available maintenance options.
• Build strong customer relationships through professional and friendly communication.
• Maintain strong communication with dealership staff to ensure a smooth customer experience.

Skills

Phone communication

CRM experience

Typing

Organization

Multitasking

Customer service

Call center

Automotive knowledge

Tools

CRM software

Job description

Ciocca Automotive seeks an Appointment Coordinator to join our service team and support the Service BDC in a positive, fast-paced environment. If you enjoy helping customers and coordinating service, this is your opportunity.

The role offers $18 per hour plus monthly bonuses, a 40-hour week with a rotating schedule including every other weekend, and opportunities to advance within our growing network of dealerships.