Service Appointment Specialist with Growth Path

Ciocca Automotive Careers; Allentown (Lehigh County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Paid holidays & PTO

Insurance package

Job summary

Ciocca Automotive Careers is seeking an Appointment Coordinator to join our service team in a fast-paced, customer-focused environment. This role offers 40 hours per week with a fixed bi-weekly rotating schedule, including every other weekend, and pays $18 per hour plus monthly bonuses.

You will handle service appointment communications, schedule visits, review recalls, educate customers on services, and build strong dealership relationships to ensure a positive customer experience.

Qualifications

• Confident phone presence with strong verbal and written communication skills.
• Basic computer and typing skills; CRM experience is a plus.
• Ability to stay organized, multitask, and follow processes.
• Adaptable, positive, coachable attitude and team-player mindset.
• Experience in customer service, call centers, retail or automotive industry.

Responsibilities

• Handle inbound and outbound customer communication regarding service appointments.
• Schedule and coordinate customer service appointments efficiently.
• Review vehicle history, open recalls, and manufacturer-recommended maintenance.
• Educate customers on recommended services and available maintenance options.
• Build strong customer relationships through professional and friendly communication.
• Maintain strong communication with dealership staff to help ensure a smooth and positive customer experience.

Skills

Phone communication

Verbal communication

Written communication

Organizational skills

Multitasking

Team player

Customer service

Call center experience

Tools

CRM experience

Job description

Ciocca Automotive Careers is seeking an Appointment Coordinator to join our service team in a fast-paced, customer-focused environment. This role offers 40 hours per week with a fixed bi-weekly rotating schedule, including every other weekend, and pays $18 per hour plus monthly bonuses.

You will handle service appointment communications, schedule visits, review recalls, educate customers on services, and build strong dealership relationships to ensure a positive customer experience.