Automotive Appointment Coordinator

Pritz Auto Body, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) employer match

Health insurance

Paid holidays

Paid time off

Employee discounts

Job summary

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. Join a positive, encouraging environment and start an exciting new career with a leading automotive dealer group.

Responsibilities include handling inbound service appointment calls, outbound prospecting, reviewing service history, and advising customers on recommended services while building lasting relationships.

Qualifications

• Experience in customer service is welcome but not required.
• Collaborative attitude and eagerness to improve.
• Active listening and rapport-building skills.
• Friendly and prompt demeanor.

Responsibilities

• Manage inbound service appointment calls.
• Make outbound appointment calls using dealer-provided prospect lists.
• Check vehicle service history and recalls.
• Advise customers on recommended services.
• Establish relationships with customers.

Skills

Customer service

Communication

Relationship building

Team player

Outgoing personality

Job description

Description

WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance!

Why choose Ciocca Automotive?

• Proven career path, promotional opportunities
• 53 dealerships, 25 brands and 13 collision centers throughout PA/NJ (& growing!)
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Employee discounts: purchases, repair, service
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Insurance package: including medical, dental, prescription and vision

Responsibilities include but are not limited to:

• Manage inbound service appointment phone calls
• Make outbound appointment calls with dealer provided prospecting list
• Check vehicle service history and look for open recalls
• Advise customers of recommended services
• Establish relationships with customers

Qualifications include but are not limited to:

• Previous experience in a customer service-related fields welcomed, but not required
• An excellent teammate with a collaborative attitude and eagerness to improve
• Listen carefully to customer needs and concerns
• Ability to build rapport with clients
• Extraverted and friendly attitude
• Prompt and courteous demeanor

With 53 dealerships and growing, there are many opportunities for advancement.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.