Automotive Service Advisor - Upsell & Customer Experience

AutoNation Inc.; Spokane (WA); On-site; USD 45,000 - 156,000; Full time

Benefits offered by this job

401k matching

Health/Dental/Vision insurance

Maternity benefits

Vehicle discount programs

YouDecide partner deals

DRVPNK cancer charity involvement

Job summary

AutoNation is seeking a Service Advisor to connect customers with service teams, explain technician recommendations in clear language, and identify upsell opportunities to keep vehicles safe. You'll schedule appointments, greet customers, estimate costs and times, and collaborate with technicians to deliver an exceptional service experience that builds loyalty across generations.

You'll need strong communication, organizational skills, and a customer-first mindset to succeed in a

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales mindset

Communication skills

Interpersonal skills

Organizational skills

Follow up with customers

Tech-savviness

Valid driver's license

Education

High School Diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to connect customers with service teams, explain technician recommendations in clear language, and identify upsell opportunities to keep vehicles safe. You'll schedule appointments, greet customers, estimate costs and times, and collaborate with technicians to deliver an exceptional service experience that builds loyalty across generations.

You'll need strong communication, organizational skills, and a customer-first mindset to succeed in a