Automotive Service Advisor: Boost Loyalty & Upsell

AutoNation Inc.; Libertyville (AL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Vehicle purchase/discount programs

YouDecide discounts

Job summary

AutoNation Inc. is seeking a Service Advisor to bridge the gap between service technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

You’ll operate in the service lane, transforming the customer experience with knowledgeable guidance. You will greet customers, schedule appointments, assess vehicle needs, and communicate estimates and timelines while striving to exceed sales and satisfaction targets in a collaborative,

Qualifications

• High school diploma or equivalent is required.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Interpersonal skills

Technology savvy

Education

High school diploma or equivalent

Job description

AutoNation Inc. is seeking a Service Advisor to bridge the gap between service technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

You’ll operate in the service lane, transforming the customer experience with knowledgeable guidance. You will greet customers, schedule appointments, assess vehicle needs, and communicate estimates and timelines while striving to exceed sales and satisfaction targets in a collaborative,