Automotive Service Advisor: Drive Care & Up-Sell Impact

AutoNation; Chicago (IL); Presencial; USD 61.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase discounts

YouDecide discounts

DRVPNK donations for cancer charities

Diversity & Inclusion

Descripción de la vacante

AutoNation is seeking a Service Advisor to bridge customers with our service teams, translating technician recommendations into clear guidance and uncovering maintenance opportunities to keep vehicles safe. You will set appointments, greet customers, assess needs, and provide transparent repair estimates.

We emphasize delivering an exceptional customer experience, meeting sales targets, and using technology to upsell while supporting loyalty across generations.

Formación

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsabilidades

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.]
• COMPANY NAME: AutoNationKEY POINTS: Service Advisor role, sales opportunities, customer experience, technician liaison
• <p>AutoNation's Service Advisor role connects customers with our service teams, translating technician recommendations into clear guidance and uncovering opportunities for maintenance that keeps vehicles safe. You’ll set appointments, greet customers, assess needs, and guide them through repair estimates with transparency.</p><p>The position emphasizes delivering an outstanding customer experience, meeting sales targets, and leveraging our technology to upsell while supporting loyalty across generations. A strong communicator with drive and integrity fits this role.</p>
• on site
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• Vehicle purchase discounts
• YouDecide discounts
• DRVPNK donations for cancer charities
• Diversity & Inclusion
• 5500
• 11000
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• USD
• monthly
• null
• gross
• null
• null
• Service Department
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• AutoNation
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• Service Department

Conocimientos

Customer service

Communication

Sales

Technology aptitude

Educación

High school diploma or equivalent

Descripción del empleo

AutoNation is seeking a Service Advisor to bridge customers with our service teams, translating technician recommendations into clear guidance and uncovering maintenance opportunities to keep vehicles safe. You will set appointments, greet customers, assess needs, and provide transparent repair estimates.

We emphasize delivering an exceptional customer experience, meeting sales targets, and using technology to upsell while supporting loyalty across generations.