Automotive Service Advisor: Customer Care & Scheduling

AutoInc; Wichita Falls (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

AutoInc in Wichita Falls, TX is seeking a Service Advisor to greet customers and collect vehicle data, updating the dealership system with accuracy and timeliness.

You will interview customers to determine concerns, perform vehicle walk-arounds for additional sales opportunities, complete repair orders, and communicate status updates by phone while ensuring high customer satisfaction and a smooth service experience.

Qualifications

• High school diploma or the equivalent.
• Basic math, reading and writing skills.
• Ability to interpret written or oral instructions.
• Ability to handle several concrete variables in standard situations.
• Strong mental aptitude.
• Strong verbal communication skills.
• Strong personal initiative.
• Ability to operate a standard transmission vehicle.
• Ability to use a computer and 10-key calculator.
• General knowledge of vehicle mechanical operations.
• Ability to operate hand and power tools safely.

Responsibilities

• Greet customers in a timely, friendly and professional manner.
• Obtain current customer and vehicle data, update dealership system as needed.
• Interview customers to determine concerns and needs.
• Perform vehicle walk-around with customer looking for additional sales opportunities.
• Thoroughly complete repair orders.
• Communicate with customers by phone to schedule appointments and relay vehicle status updates.
• Inspect repaired vehicles prior to delivery.
• Maintain Customer Satisfaction Index standards.
• Maintain individual performance standards.
• Keep work area clean and organized.

Skills

Customer service

Communication skills

Data entry

Problem solving

Education

High school diploma

Tools

Computer skills

10-key calculator

Hand and power tools

Dealership system data entry

Job description

AutoInc in Wichita Falls, TX is seeking a Service Advisor to greet customers and collect vehicle data, updating the dealership system with accuracy and timeliness.

You will interview customers to determine concerns, perform vehicle walk-arounds for additional sales opportunities, complete repair orders, and communicate status updates by phone while ensuring high customer satisfaction and a smooth service experience.