Automotive Service Advisor - Elevate Customer Experience

Family Car Group; Mansfield (TX); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Descrizione del lavoro

Family Car Group in Mansfield, TX is seeking a Service Advisor skilled in customer service to greet guests, schedule appointments, and serve as the liaison between customers and service technicians.

You will translate repair needs, provide accurate estimates, and keep customers informed throughout the service process. The role emphasizes friendly, pressure-free sales of extended services and maintaining CSI scores.

Competenze

• Excellent customer service and communication skills.
• Ability to greet guests and schedule appointments effectively.
• Ability to translate repair needs to technicians and explain costs.

Mansioni

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Descrizione del lavoro

Family Car Group in Mansfield, TX is seeking a Service Advisor skilled in customer service to greet guests, schedule appointments, and serve as the liaison between customers and service technicians.

You will translate repair needs, provide accurate estimates, and keep customers informed throughout the service process. The role emphasizes friendly, pressure-free sales of extended services and maintaining CSI scores.