Automotive Service Concierge

Priority Dispatch Corp.; Pilot Point (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Service Advisor for Platinum Ford North in Pilot Point, TX. The role involves greeting customers, gathering vehicle issue details, and communicating repair requirements and costs to customers.

Responsibilities include documenting information for technicians, advising on maintenance, scheduling appointments, and updating customers on progress and any cost changes. Upselling of services is encouraged within budget expectations.

Qualifications

• Customer service skills to build rapport and resolve concerns.
• Solid automotive knowledge for explaining repairs and costs.
• Ability to manage multiple tasks and appointments efficiently.
• Familiarity with automotive service software and basic computer tasks.

Responsibilities

• Greet customers, listen to concerns, and collect vehicle issue details.
• Record information accurately and pass to service technicians.
• Advise on maintenance and repair services with cost explanations.
• Manage service scheduling based on technician availability.
• Provide updates on repair status and any changes in costs.
• Upsell additional services or products when appropriate.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Priority Dispatch Corp. is seeking a Service Advisor for Platinum Ford North in Pilot Point, TX. The role involves greeting customers, gathering vehicle issue details, and communicating repair requirements and costs to customers.

Responsibilities include documenting information for technicians, advising on maintenance, scheduling appointments, and updating customers on progress and any cost changes. Upselling of services is encouraged within budget expectations.