Service Advisor - Maintenance & Scheduling Pro

Hendrick Automotive Group; Apex (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Hendrick Toyota Apex is seeking a Service Advisor to identify, sell, and document service needs for customers. You will work with technicians to determine required maintenance, advise on services, and schedule appointments to ensure timely completion of repairs.

The role emphasizes accurate cost estimation, clear communication with customers, and maintaining dealership standards for CSI and safety. Prior automotive or customer service experience is preferred, with strong interpersonal skills and

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Schedule service appointments and explain estimates to customers.
• Enter itemized estimates and compute costs of parts and labor.

Skills

Customer service

Interpersonal skills

Communication

Education

GED

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Toyota Apex is seeking a Service Advisor to identify, sell, and document service needs for customers. You will work with technicians to determine required maintenance, advise on services, and schedule appointments to ensure timely completion of repairs.

The role emphasizes accurate cost estimation, clear communication with customers, and maintaining dealership standards for CSI and safety. Prior automotive or customer service experience is preferred, with strong interpersonal skills and