Automotive Service Advisor | Lead Team & Excellence

Brakes Plus; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Brakes Plus provides an opportunity for an Automotive Service Advisor to lead the service team at our Irving, TX store and deliver an exceptional customer experience. The role reports to the Store Manager and focuses on developing staff, executing store processes, and maintaining industry-leading service standards.

Ideal candidates have at least 2 years in a Service Advisor/Writer role, strong communication, a valid driver’s license, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Strong verbal and written communication.
• Solid knowledge of OSHA safety requirements.
• Ability to mentor teammates and work in a fast-paced environment.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaching service department teammates on all operational issues.
• Evaluating performance and productivity of all service department personnel.
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed.
• Ensuring store safety, including the use of and maintenance of safety equipment.

Skills

Leadership

Team management

Customer service

Communication skills

OSHA knowledge

Driver's license

Mentoring

Job description

Brakes Plus provides an opportunity for an Automotive Service Advisor to lead the service team at our Irving, TX store and deliver an exceptional customer experience. The role reports to the Store Manager and focuses on developing staff, executing store processes, and maintaining industry-leading service standards.

Ideal candidates have at least 2 years in a Service Advisor/Writer role, strong communication, a valid driver’s license, and the ability to thrive in a fast-paced environment.