Automotive Service Advisor - Lead Team, Elevate Service

Brakes Plus; Killeen (TX); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Short-term disability

Long-term disability

Paid time off

Paid holidays

Bereavement pay

Descrizione del lavoro

Brakes Plus in Texas is seeking an Automotive Service Advisor who will lead in a busy service department, uphold core values, and drive an exceptional customer experience. Reporting to the Store Manager, you'll build a motivated team and collaborate with technicians to improve performance.

You will oversee sales and service interactions, coach staff, manage parts and safety compliance, and help schedule duties while maintaining high standards of quality and efficiency.

Competenze

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Excellent verbal and written communication and ability to mentor others.
• Valid driver’s license and OSHA knowledge.

Mansioni

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Conoscenze

Leadership

Store management

Communication

Mentoring

Customer relations

Service advisor experience

Driver's license

OSHA knowledge

Descrizione del lavoro

Brakes Plus in Texas is seeking an Automotive Service Advisor who will lead in a busy service department, uphold core values, and drive an exceptional customer experience. Reporting to the Store Manager, you'll build a motivated team and collaborate with technicians to improve performance.

You will oversee sales and service interactions, coach staff, manage parts and safety compliance, and help schedule duties while maintaining high standards of quality and efficiency.