Automotive Service Advisor — Guest Experience & Service Sales

Norm Reeves Subaru Rockwall; Vista (CA); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Vision

Life Insurance

401k & FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Vehicle Discounts

Job summary

Norm Reeves Honda Vista is seeking an experienced Service Advisor to join our busy service drive in Vista, CA. You’ll welcome guests, explain maintenance needs, and coordinate with technicians to keep repairs on time.

This full-time, on-site role emphasizes sales, guest relations, and accurate repair orders. You’ll build lasting relationships, navigate delays professionally, and help guests get back on the road with a positive, solutions-focused attitude.

Qualifications

• Previous Automotive Service Advisor experience is required.
• Strong automotive service knowledge and a proven ability to drive sales.
• Excellent communication skills and a talent for building guest relationships.
• Ability to multitask, solve problems, and thrive in a fast-paced service drive.
• A positive, team-first attitude with a strong sense of accountability.
• Full-time availability, minimum age of 18, and a valid driver's license with an acceptable driving record.

Responsibilities

• Create a great first impression by welcoming guests and making their service experience seamless from start to finish
• Build trust and drive service sales by recommending maintenance and repairs based on each guest's needs
• Serve as the key connection between guests and technicians, ensuring clear communication throughout the repair process
• Prepare accurate repair orders, manage service timelines, and keep guests informed every step of the way
• Navigate the unexpected, from repair delays to last-minute changes, with professionalism and a solutions-focused approach
• Build lasting guest relationships while meeting sales, productivity, and customer satisfaction goals

Skills

Customer service

Sales ability

Communication skills

Multitasking

Problem solving

Job description

Norm Reeves Honda Vista is seeking an experienced Service Advisor to join our busy service drive in Vista, CA. You’ll welcome guests, explain maintenance needs, and coordinate with technicians to keep repairs on time.

This full-time, on-site role emphasizes sales, guest relations, and accurate repair orders. You’ll build lasting relationships, navigate delays professionally, and help guests get back on the road with a positive, solutions-focused attitude.