Service Advisor (Honda)

The CAR Group (Norm Reeves Dealerships); Vista (CA); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401k Matching and FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and1/

Job summary

Norm Reeves Honda Vista, part of The CAR Group, seeks an experienced Service Advisor to be at the heart of the service drive. You will welcome guests, guide them through service, and collaborate with technicians to ensure clear communication and timely repairs.

You will drive service sales by recommending maintenance based on guest needs, while delivering exceptional guest experiences. This full-time onsite role offers comprehensive benefits and opportunities to grow within a busy automotive

Qualifications

• Previous Automotive Service Advisor experience is required.
• Strong automotive service knowledge and ability to drive sales.
• Excellent communication skills and ability to build guest relationships.
• Ability to multitask and thrive in a fast-paced service drive.
• Positive, team-first attitude with accountability.
• Valid driver's license with acceptable driving record.

Responsibilities

• Welcome guests and create a seamless service experience from start to finish.
• Recommend maintenance and repairs based on guest needs to drive service sales.
• Serve as the connection between guests and technicians with clear communication.
• Prepare repair orders, manage timelines, and keep guests informed throughout the process.
• Handle delays and last-minute changes professionally with solutions-focused approach.
• Build lasting guest relationships while meeting sales, productivity, and customer satisfaction goals.

Skills

Guest relations

Sales skills

Communication skills

Multitasking

Job description

Location: Vista, CA | Type: Onsite; Full Time | Compensation Range: $60,000 - $125,000

As a Service Advisor at Norm Reeves Honda Vista, you're at the center of the action! From a busy service drive and unexpected repairs to helping guests get back on the road, no two days are ever the same.

We're looking for an experienced Service Advisor who enjoys the fast pace of the automotive industry, knows how to balance guest expectations with service department demands, and takes pride in delivering results. If you're great at building relationships, confident in your ability to sell service, and thrive in an environment that keeps you on your toes, we'd love to meet you!

What You'll Do

• Create a great first impression by welcoming guests and making their service experience seamless from start to finish
• Build trust and drive service sales by recommending maintenance and repairs based on each guest's needs
• Serve as the key connection between guests and technicians, ensuring clear communication throughout the repair process
• Prepare accurate repair orders, manage service timelines, and keep guests informed every step of the way
• Navigate the unexpected, from repair delays to last-minute changes, with professionalism and a solutions-focused approach
• Build lasting guest relationships while meeting sales, productivity, and customer satisfaction goals

What You’ll Need

• Previous Automotive Service Advisor experience is required
• Strong automotive service knowledge and a proven ability to drive sales
• Excellent communication skills and a talent for building guest relationships
• Ability to multitask, solve problems, and thrive in a fast-paced service drive
• A positive, team-first attitude with a strong sense of accountability
• Full-time availability, minimum age of 18, and a valid driver's license with an acceptable driving record

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts