Dynamic Service Advisor — Guest Experience Champion

Honda of North Hollywood; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Honda of North Hollywood is seeking energetic Service Advisors to join our team in Los Angeles. You will greet guests, communicate vehicle condition, present service options, prepare repair orders, and provide timely updates on repairs.

In this role you will build rapport, schedule appointments, generate estimates, process transactions, and handle post-repair follow ups while maintaining high customer service standards and dealership values.

Qualifications

• Greet guests as they arrive in the Service drive.
• Communicate empathetically with guests about their vehicle.
• Offer solutions and added services to guests.
• Prepare detailed repair orders after initial inspection with exact instructions, noting primary concerns.
• Provide timely follow-up progress of each repair order and contact guests with changes.
• Analyze quality control reports and maintain a high Customer Service Index Score.
• Process monetary transactions.
• Assist customers in selecting suggested service in a friendly, professional manner.
• Utilize walk around process to inform customers of vehicle condition and build rapport.
• Generate service order estimates/quotes for customers.
• Schedule appointments and maintain an organized schedule.
• Conduct post-repair follow up.
• Resolve customer complaints.
• Maintain value, quality, and integrity of the dealership.
• Continue to maintain dealership value, quality, and integrity.
• Analyze information and evaluate alternatives to resolve issues and make timely decisions.

Responsibilities

• Greet guests as they arrive in the Service drive.
• Communicate empathetically with guests about their vehicle.
• Offer solutions and added services to guests.
• Prepare detailed repair orders after initial inspection with exact instructions, noting primary concern(s).
• Provide timely follow-up progress of each repair order and contact guests with repair changes.
• Analyze quality control reports and maintain a high Customer Service Index Score.
• Process monetary transactions.
• Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner.
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport.
• Generate service order estimates/quotes for customers.
• Schedule appointments and maintain an organized schedule.
• Conduct post-repair follow up.
• Resolve customer complaints.
• Maintain value, quality, and integrity.
• Continue to maintain our dealership's value, quality, and integrity.
• Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions.

Job description

Honda of North Hollywood is seeking energetic Service Advisors to join our team in Los Angeles. You will greet guests, communicate vehicle condition, present service options, prepare repair orders, and provide timely updates on repairs.

In this role you will build rapport, schedule appointments, generate estimates, process transactions, and handle post-repair follow ups while maintaining high customer service standards and dealership values.