Express Service Advisor - Auto Care & Customer Experience

Norm Reeves Auto Group; North Richland Hills (TX); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision, and Life

401k Matching and FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and 


Descrizione del lavoro

Norm Reeves Auto Group in North Richland Hills, TX, is seeking a motivated Express Service Advisor to join our Honda Service Department. You will assist customers with routine maintenance and light service, delivering a positive and efficient experience.

The ideal candidate is personable, organized, and comfortable in a fast-paced setting. Automotive experience is a plus, but we will train strong customer service skills and a willingness to learn.

Competenze

• Candidates should be strong in customer interactions and able to explain services clearly.
• Ability to gather vehicle concerns and relay findings to customers.
• Comfort working in a fast-paced dealership environment.

Mansioni

• Greet customers and assist with express service needs (oil changes, rotations, filters).
• Complete customer check-ins and capture vehicle concerns and requested services.
• Explain recommended maintenance and service needs to customers.
• Prepare service estimates with pricing and recommended work.
• Coordinate with technicians to monitor progress and updates.
• Inform customers of timelines and additional recommendations.
• Review completed work and assist with checkout.
• Maintain accurate customer information and service records.
• Provide friendly, professional service throughout visits.

Conoscenze

Customer service

Communication

Multitasking

Organizational skills

Strumenti

Dealership software

Descrizione del lavoro

Norm Reeves Auto Group in North Richland Hills, TX, is seeking a motivated Express Service Advisor to join our Honda Service Department. You will assist customers with routine maintenance and light service, delivering a positive and efficient experience.

The ideal candidate is personable, organized, and comfortable in a fast-paced setting. Automotive experience is a plus, but we will train strong customer service skills and a willingness to learn.