Automotive Service Advisor: Growth, Training & Benefits

Hickory Toyota; Hickory (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Hickory Toyota is seeking an Automotive Service Advisor to greet customers, assess service needs, and coordinate repairs with the service team. You will explain costs, timelines, and recommendations while ensuring quality workmanship.

The role focuses on accurate estimates, clear communication, and exemplary customer service, with a strong emphasis on compliance and professional presentation in a fast-paced shop environment.

Qualifications

• Two or more years of previous experience as a service advisor.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by understanding product and service requirements.
• Provide accurate cost and time of completion estimates for the services recommended and obtain customer authorization.
• Track service progress and contact customers to communicate changes in cost, delivery time, or recommended services.
• Administer warranty repairs in accordance with manufacturer guidelines.
• Confirm service appointments by phone the day before arrival and conduct post-repair follow-up.
• Inspect vehicles prior to customer delivery to ensure quality of service and communicate results to customer.
• Meet state and federal requirements for automobile repair and consumer protection.
• Demonstrate behaviors consistent with company values in all interactions.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or equivalent

Job description

Hickory Toyota is seeking an Automotive Service Advisor to greet customers, assess service needs, and coordinate repairs with the service team. You will explain costs, timelines, and recommendations while ensuring quality workmanship.

The role focuses on accurate estimates, clear communication, and exemplary customer service, with a strong emphasis on compliance and professional presentation in a fast-paced shop environment.