Automotive Service Advisor: Customer Experience & Scheduling

Hendrick Automotive Group; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Hendrick Toyota North Charleston is seeking a Service Advisor to help identify and document vehicle service needs and schedule maintenance. You will work with customers and technicians to determine required services and communicate estimates and options clearly.

The role emphasizes excellent customer service, organization, and adherence to safety and dealership policies, with opportunities to grow within the Hendrick network.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with the customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.

Skills

Customer service

Communication

Organization

Microsoft Office

DMS (Dealership Management System)

Education

GED

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Toyota North Charleston is seeking a Service Advisor to help identify and document vehicle service needs and schedule maintenance. You will work with customers and technicians to determine required services and communicate estimates and options clearly.

The role emphasizes excellent customer service, organization, and adherence to safety and dealership policies, with opportunities to grow within the Hendrick network.