Automotive Service Advisor – Career Growth & Tech Innovation

Fred Anderson Toyota of Charleston; Asheville (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Fred Anderson Toyota of Charleston is seeking an Automotive Service Advisor to greet customers, listen to their concerns, and determine the needed maintenance or repair services. You will prepare repair orders with time, labor, and parts estimates, and communicate findings and costs to customers for approval.

The role emphasizes delivering clear explanations, scheduling appointments, and maintaining high customer satisfaction through accurate documentation and timely updates.

Qualifications

• Experience in greeting customers and determining service needs.
• Ability to explain repairs and cost estimates to customers.
• Proficiency in preparing and detailing repair orders for technicians.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Advise customers on required maintenance and recommend corrective procedures.
• Prepare repair orders with time, cost and labor estimates and obtain customer authorization.
• Explain repair orders and costs to customers; obtain signatures and payment method.
• Schedule service appointments and update customers on progress and changes.
• Maintain a quality control process to minimize comebacks and ensure customer satisfaction.

Skills

Customer service

Problem-solving

Communication skills

Attention to detail

Education

ASE Certifications

Manufacturer Training

Valid Driver's License

Job description

Fred Anderson Toyota of Charleston is seeking an Automotive Service Advisor to greet customers, listen to their concerns, and determine the needed maintenance or repair services. You will prepare repair orders with time, labor, and parts estimates, and communicate findings and costs to customers for approval.

The role emphasizes delivering clear explanations, scheduling appointments, and maintaining high customer satisfaction through accurate documentation and timely updates.