Automotive Service Advisor | Growth, Benefits & Team Impact

Victory Toyota; Austinburg Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

Professional workplace

Non-smoking workplace

Drug free workplace

401(k) with company match

Direct deposit

Advancement opportunities

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to serve as the central liaison between customers and technicians. The role requires listening to customer problems, arranging for service, and setting expectations on delivery.

A high school diploma or GED and at least one year of dealer-level or large facility experience are preferred, with a valid driver’s license and clean driving record.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver’s license with a clean driving record.
• Professional and dependable with strong customer service.
• Ability to read and follow instructions and work in a fast-paced environment.

Responsibilities

• Schedule service for customers in person or by phone.
• Follow up on repair status and manage customer expectations.
• Make repair recommendations and ensure timely delivery of repairs.
• Ensure all repairs pass quality control and/or road test.
• Maintain knowledge of vehicle operation, warranties, and service information.

Skills

Communication

Customer service

Professional appearance

Great communication skills

Read and comprehend instructions

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Victory Automotive Group is seeking an Automotive Service Advisor to serve as the central liaison between customers and technicians. The role requires listening to customer problems, arranging for service, and setting expectations on delivery.

A high school diploma or GED and at least one year of dealer-level or large facility experience are preferred, with a valid driver’s license and clean driving record.