Automotive Service Advisor — Customer-Focused with Advancement

Towerhonda; Longview, Northern (TX, KY); Hybrid; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

Professional workplace

Non-Smoking workplace

Drug Free Workplace

401(k) with Company Match

Direct Deposit

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to act as the central communicator between customers and technicians. You will listen to concerns, explain needed repairs, and set realistic expectations for service timelines.

The ideal candidate has a high school diploma or GED, dealer-level or large facility experience, a valid driver's license with a clean driving record, and a strong focus on professional customer service.

Qualifications

• High school diploma or GED required.
• Dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license with clean driving record.
• Excellent communication and customer-service oriented.
• Ability to work in a fast-paced team environment.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that all completed repairs have gone through quality control and/or a road test.
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB).

Skills

Outstanding communication skills

Professional appearance and work ethic

Customer service orientation

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor to act as the central communicator between customers and technicians. You will listen to concerns, explain needed repairs, and set realistic expectations for service timelines.

The ideal candidate has a high school diploma or GED, dealer-level or large facility experience, a valid driver's license with a clean driving record, and a strong focus on professional customer service.