Automotive Service Advisor – Growth & Benefits

Victory Honda Peoria; Peoria (IL); Vor Ort; USD 38.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

401(k) with Company Match

Direct Deposit

Opportunity for Advancement

Zusammenfassung

Victory Automotive Group in Peoria, IL is seeking an Automotive Service Advisor to be the central communicator between customers and technicians for service and repairs. You will explain needed repairs, set expectations, and ensure high standards of customer service and technical knowledge.

The role requires a high school diploma or GED, possible automotive training or experience, and at least one year of dealer-level or large facility experience with a valid license and clean driving record.

Qualifikationen

• The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.

Aufgaben

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)

Kenntnisse

Customer service

Communication skills

Teamwork

Ausbildung

High school diploma or GED

Jobbeschreibung

Victory Automotive Group in Peoria, IL is seeking an Automotive Service Advisor to be the central communicator between customers and technicians for service and repairs. You will explain needed repairs, set expectations, and ensure high standards of customer service and technical knowledge.

The role requires a high school diploma or GED, possible automotive training or experience, and at least one year of dealer-level or large facility experience with a valid license and clean driving record.